FAQ – Nouka

Orders

Orders placed before 15:00 (Mon–Fri) are usually shipped the same day. Orders placed later are shipped the next business day.

If you reach out quickly we’ll try to catch your order before it leaves the warehouse. We can’t promise, but we’ll always do our best.

Once your order is processed you’ll receive an email with a tracking link so you can follow it all the way to your door.

Shipping

Within NL, BE and DE shipping is €3,95. France and Spain €4,95. Other EU countries €9,95. Free shipping starts from €70 (NL/BE/DE) and €100 (rest of EU).

Netherlands and Belgium are usually next-day after dispatch. Germany, France and Spain take around 2–4 business days. Other EU countries take 2–6 business days.

Yes, but you’ll need to contact us first so we can check the best option for your order.

Returns & Exchanges

You have 30 days to return your order.

You cover the return shipping costs.

Refunds are sent back to your original payment method. If you prefer, you can choose store credit instead.

Yes. Please contact us or select “exchange” in our return portal: Return Portal. If you’re in a hurry, it’s faster to place a new order while your return is being processed.

Jewelry

Most pieces are made from stainless steel with durable gold plating. If a product is made of something else, you’ll always find it listed on the product page.

Yes. You can shower, swim and sweat in them. To keep them looking their best, avoid harsh chemicals like perfume or cleaning products.

Keep your pieces in a safe spot, wipe them with a soft cloth when needed, and try not to let them rub against rough surfaces.

Ring Size

We use US ring sizing.

If you’re between sizes, we always recommend going for the size up 😀

We offer free size exchanges when possible. If your size is not available, you can choose a refund to your original payment method or store credit instead.

Yes, you can find our size guide to help you pick the perfect fit before ordering.